How Has Technology Changed The Hiring Process?

kasper dam
| Kasper Dam
AI Digital Transformation
how has technology changed the hiring process

Technology has truly impacted the way we live our day-to-day lives and how various industries operate — and recruitment is no exception. Technology has changed the hiring process. 

As an old-schooler myself, the wonders of technology never cease to amaze me. After all, I grew up in a time when handing out your resumes (yes, in person!) to offices was the norm, and where recruitment was done mostly through flyers or word-of-mouth.

Today, job platforms like Glassdoor or Indeed are the new norm — and so are a variety of technologies that we use in recruitment today. The interesting thing is that the fundamentals we use in recruitment are still present, but these technologies have simply created an innovative and new dynamic, not only in the hiring and selection process but the job-seeking process as well.

This calls into question: How has technology changed the hiring process? What does this mean for staffing companies and recruiting teams? And how are job seekers affected?

In this article:

  1. Technology makes looking for talent easier
  2. Technology transforms the candidate experience
  3. Technology encourages innovation
  4. Technology reduces human bias and promotes diversity
  5. Technology and skills assessments

Technology Makes Looking for Talent Easier

While talent is everywhere, the pre-technology recruitment industry was limited by geological factors along with the lack of resources — I certainly couldn’t look to hire someone remotely if I began my businesses in that time. 

Now, technology has afforded us an easier way to reach top talent across the globe, or even identify talent internally. In fact, the number of remote workers has increased by 140% since 2005, as platforms for both freelancers and those looking for full-time jobs are increasing in number and popularity. 

Aside from this, technology has also made sorting talent easier. Take, for instance, applicant tracking systems (ATS), which are all the rage amongst Fortune 500 companies today. Over 494 out of 500 companies are using one — that’s a massive 98.8%! 

I’m not surprised, as it provides plenty of benefits, like sorting through candidates, ranking them (something I wish we had back in the day!), and keeping their files for future reference. These give companies a centralized source for all their hiring needs, letting them come back and review candidates with ease. 

Technology Transforms the Candidate Experience

Candidate experience is something that didn’t matter much back then, but today, it’s an important aspect of recruiting. Technology has revolutionized this by improving the process from the get-go: by making jobs easier to find, giving information easier, and making the process more personal for the job candidates. For job seekers, the candidate experience matters as half of job candidates won’t work for a company with a bad reputation. Given employees’ ability to review companies and their experiences working there online, job seekers can (and will!) steer clear of workplaces that are seen in a negative light.

For example, Mya’s conversational AI helps staffing companies make faster placements by making sure recruiters and job seekers stay connected instantly. It provides end-to-end life cycle support, guiding candidates from before the interview, up until their time for career advancement. Not to mention, technology like sourcing automation tools from platforms like LinkedIn or video interviewing platforms all allow recruiters to give candidates an enhanced experience as they go through the interview process.

how has technology changed the hiring process ameya deshmukh

Technology Encourages Innovation

The recruiting world is already competitive — but technology has increased that tenfold. Today, both recruiters and job seekers are using tech to stay ahead and stay relevant. Whether it’s in altering the business processes or reskilling, tech is influencing the way both parties approach recruitment.

Given the ease of access to learning new skills, along with rapidly changing industries due to new tech, employees need to constantly learn new things to keep up. Whether it’s a digital marketer learning more about how SEO works or a developer needing to learn new programming languages, the rate at which technology is innovating requires a constant update of skills.

On the other hand, recruiters are seeing new job roles that never existed 5 years ago. With this, they are also challenged to have scalable and automated processes because of globalization — case in point: remote working. There’s a reason why remote work has grown by 159% since 2005, and it’s due to the technological advancements and influx of communication and collaboration technologies. 

Technology Reduces Human Bias and Promotes Diversity

While organizations these days aim to promote as much objectivity when hiring an employee, sometimes, humans can unknowingly bias their decisions based on a number of factors. This bias affects the organization in unexpected ways, like impacting profitability or the ability for an organization to perform better.

With ATS and similar tools, the human element is removed and it ensures a standardized one-for-all selection process that helps in valid and accurate decision making. Some companies have even integrated artificial intelligence (AI) in their hiring process to eliminate bias! Some have AI-driven tools to attract job seekers, while other companies have AI-driven algorithms that can find in-house talent by identifying leadership qualities amongst employees. While there are still some flaws to overcome with AI, it’s definitely not anything we had back in the day, but it certainly looks promising now!

Technology Allows for An Assessment of Skills

We used to rely on credentials and words on paper that could easily be forged with a false number in your references — but those days are gone. We also look at things like personality, charisma, company fit, potential, and ability to learn, and while these are things you can see in an interview — actual skills are not until you see them in action. The unfortunate thing about this is, the cost of hiring, recruiting, and onboarding a new employee can be as much as $240,000. This is not something anyone wants to lose.  

With technology, companies can now test for the skills and competency level of individuals applying for a job.  Assessment platforms such as Kandio help recruiters screen candidates faster with test content made by experts. These tests can be integrated with any company’s ATS, giving recruiters a streamlined process for recruiting. It’s these tests that also encourage job seekers to keep learning new skills, so that they can stand out from the crowd and impress recruiters even before they get an interview.

How Technology has Changed the Hiring Process in a Nutshell

It’s a given that technology is changing recruitment — and for the better. Companies get access to a larger, diversified, and highly-skilled talent pool that can help them reach their organizational goals, while job seekers get to learn new things and benefit from a more efficient hiring process. 

But don’t get me wrong, while technology is playing a larger role in recruitment (and other industries!) and will continue to do so in the coming years, the human aspect of recruiting will always remain.

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